Kidney Care UK, the UK's leading kidney patient support charity, and Affinity Water have joined forces to ensure vulnerable customers living with chronic kidney disease (CKD) benefit from vital additional support available to them.
Through the partnership with Affinity Water, more than 165,000 people with kidney disease in the Affinity Water supply area will benefit from a range of support services, including enhanced support via the Priority Services Register.
Kidney Care UK will also provide training to Affinity Water’s vulnerability teams to help them understand the issues faced by their customers living with CKD.
Many people with chronic kidney disease have higher water needs, which is why we’re working with 11 water companies across the UK to help them to understand the impact kidney disease can have on their customers. We’re delighted to add Affinity Water to the network of organisations we’re working with to increase awareness of kidney disease across the utility sector. This is an exciting partnership to transform the support our kidney community will receive in the south east of England. We are pleased to be able to ensure that more than 165,000 people with kidney disease in the south east are able to access all the support they need to live their lives to the full.Laurie Cuthbert, Director of Fundraising, Marketing & Communications at Kidney Care UK
We’re proud to be working with Kidney Care UK to help ensure our customers living with chronic kidney disease are better supported. Access to clean, safe water is essential for everyone, but especially for those managing long-term health conditions. By partnering with Kidney Care UK, we’re not only raising awareness of the Priority Services Register but also improving how we identify and support our most vulnerable customers, ensuring they get the right help, at the right time.James Tipler, Head of Customer Billing Support at Affinity Water