Anglian Water
Across the region Anglian Water serve approximately 870,000 people living with CKD and there are almost 10,000 patients who have had transplants, or are on either home or in-centre dialysis.
Get in touch with Anglian Water for:
- Financial assistance
- Debt support
- To sign up to the Anglian Water Priority Services Register Anglian Water has also set up a dedicated telephone line to ensure customers living with CKD are able to get through to their Priority Services Team. Via this dedicated line, patients can speak to operators who are trained to understand kidney disease and how it impacts on a person’s life.
Anglian Water has also set up a dedicated telephone line to ensure customers living with CKD are able to get through to their Priority Services Team. Via this dedicated line, patients can speak to operators who are trained to understand kidney disease and how it impacts on a person’s life.
If you are an Anglian Water customer and would like to sign up for their PSR, or find out if you can access help paying your water bill, please call the dedicated helpline on 0800 232 1962.
Latest updates from our work with Anglian Water
We are delighted to announce that on Wednesday 2 October, Kidney Care UK, in partnership with Anglian Water, won the Silver Collaboration Award at the Collaboration Network Awards 2024. Our win highlights the incredible work we have accomplished together, integrating practical support, financial assistance and educational resources for kidney patients. Through our partnership, we continue to make a significant impact, providing vital support to those living with kidney disease across the Anglian Water region. We're extremely proud of this achievement and remain committed to our shared mission.
Since our partnership began, we have:
- Set up a dedicated Anglian Water helpline.
- Delivered multiple training sessions to Anglian Water front line staff who now have a better understanding of kidney disease and the challenges faced by the kidney community.
- Hosted drop-in clinics in partnership at Norwich, Lincoln and Northampton dialysis treatment centres.
- Organised fundraising activities for Anglian Water teams.
- Attended the Northampton Home Haemodialysis Roadshow, alongside our partners National Grid, to speak to patients about support and help with bills available.
- Created a patient information booklet for patients in the Anglian Water supply area.
In addition, our work with Anglian Water has contributed to the decision to implement a new discounted medical tariff for water in 2025. This is an industry first that will provide direct financial support to customers with specific medical needs who do not receive other discounted tariffs.
Living with kidney disease: your guide
If you live in the Anglian Water supply area, you can request a copy of the Kidney Care UK and Anglian Water guide to living with kidney disease. Please email us at [email protected].
