National Grid Electricity Distribution

More than 60,000 people living with chronic kidney disease will be offered fuel poverty support and other targeted help through a new partnership we are launching with the National Grid.

We will work together to increase Priority Services Register (PSR) referrals and support for patients across the National Grid Electricity Distribution area. Kidney Care UK will provide bespoke training for field and contact centre teams who support customers during power cuts, ensuring they can best understand and support the needs of kidney patients.

We are delighted to be joining forces with Kidney Care UK. This partnership will enable us to reach more patients with kidney disease so they can benefit from our Priority Services Register and the additional free support this provides for people with extra needs.”
Nicki Johnson, National Grid Electricity Distribution
This is an exciting relationship to transform the support that our kidney community will receive. We are pleased to be working in partnership to help support more than 60,000 people living with chronic kidney disease to enable them to receive support appropriate to their condition.
Laurie Cuthbert, Director of Fundraising, Marketing and Communications at Kidney Care UK
National Grid Logo

Get in touch with National Grid Electricity Distribution for support with:

  • Planned and unplanned power cuts
  • Information about and access to the Priority Services Register
  • Connections to the electricity network

More cost of living support

  • Home dialysis reimbursement: a guide for patients

    With the cost of living continuing to increase, being reimbursed for utilities is essential to many people on a home dialysis treatment. Our guide covers everything you need to know about home dialysis reimbursement.

  • Keeping warm and well in cold weather: a guide for kidney patients

    The cold blast of winter can be especially hard for people with kidney disease. Follow our tips to stay warm and be prepared in case you find it harder to get out in icy weather.

  • Managing your energy bills when you have kidney disease

    Find out how to keep your energy bills down and manage your energy usage if you’re a kidney patient.