Wessex Water and Bristol Water

Kidney Care UK have joined forces with both Wessex Water and Bristol Water to support more than 210,000 people with CKD across their joint network supply area.

We know there are around 46,800 people living with CKD in the two most deprived areas in Bristol and Dorset. There are over 1,800 people currently on dialysis in their joint overall network.

Claire Smith, Wessex Water
Clare Smith, Customer Policy Manager at Wessex Water, at a drop-in clinic for people with kidney disease at Southmead Hospital in Bristol

By working together, we will raise awareness of mutually beneficial services in these regions and support kidney patients across the South West at a time when this is more important than ever.

Get in touch with Wessex Water and Bristol Water for support with:

Or call 0345 600 3600 or submit a general enquiry or a bill or account enquiry online.

Watch: Sue's story

Sue has been on dialysis since March 2023. After Kidney Care UK passed on her details to Bristol and Wessex Water, she was able to join the Priority Services Register and get additional help paying her heating bills.

I'll say it stopped me worrying, stressing . . . and nothing seemed to be too much trouble. You know, they listened, appreciated that I had difficulties and understood.
Sue, speaking about the impact of Bristol and Wessex Water's help

More cost of living support

  • Home dialysis reimbursement: a guide for patients

    With the cost of living continuing to increase, being reimbursed for utilities is essential to many people on a home dialysis treatment. Our guide covers everything you need to know about home dialysis reimbursement.

  • 10 easy ways to lower utility bills

    Are you finding it hard to pay your bills? Do you have a problem with your energy supply? Stay utility savvy with our guide to your options

  • Keeping your home warm

    If you have kidney disease, or have had a transplant, it is important that you keep well when in your own home.