Through our partnership with Affinity Water more than 165,000 people with kidney disease in the Affinity Water supply area will benefit from a range of support services, including enhanced support via the Priority Services Register.
There are 41,232 people living with CKD across three specific counties – West Essex (14,761), North East Essex (18,497) and Luton (7,974) – which are some of the most deprived areas within their network. Through this partnership, they will have access to the support available, including our renal drop-in clinics.

Get in touch with Affinity Water for support with:
- Signing up to the Affinity Water Priority Services Register
- Help with paying bills
- Support to find you the best tariff including the low-fixed income tariff for those eligible
If you would like to speak to Affinity Water about your additional needs or register for their Priority Services, please call the Customer Care team on 0345 357 2401.